At Savera Charitable Foundation, we value your contributions and are committed to ensuring transparency in all our transactions. This refund policy outlines the terms and conditions under which donations or payments may be refunded.
1. Donations
All donations made to Savera Charitable Foundation are considered voluntary contributions to support our charitable initiatives. Due to the nature of donations, refunds are generally not provided except under exceptional circumstances as outlined below.
2. Eligibility for Refunds
Refunds will be considered only under the following conditions:
- Duplicate Transaction: If a donation is made more than once by mistake.
- Technical Error: If the payment gateway causes an error during the transaction process, such as charging an incorrect amount or processing an unintended donation.
- Fraudulent Transaction: If the transaction is identified as fraudulent or unauthorized by the donor.
3. Refund Request Process
To request a refund, please follow the process outlined below:
- Submission of Request: Send an email to info@saverafoundation.org within 7 days of the transaction date, explaining the reason for your refund request. Please include:
- Your full name
- Date of donation
- Donation amount
- Transaction ID or receipt number
- The reason for requesting a refund
- Review: We will review your request and assess its eligibility based on the conditions mentioned above. In certain cases, we may request additional documentation to process your refund.
- Approval: Once the request is approved, the refund will be processed using the original payment method within 7-10 business days. Refunds will only be made to the same credit/debit card or bank account from which the payment was received.
- Rejection: If the refund request does not meet the necessary criteria, we will notify you via email explaining the reason for the rejection.
4. Non-Refundable Situations
Refunds will not be provided in the following situations:
- Change of Mind: If the donor changes their mind after the transaction has been processed.
- Expired Requests: Refund requests made after 7 days of the transaction date will not be considered.
- Voluntary Donations: Donations made knowingly and voluntarily will not be refunded, as they are contributions to our charitable mission.
5. Recurring Donations
If you have set up recurring donations and wish to cancel future donations, you must notify us at least 15 days before the next scheduled payment. Refunds will not be provided for donations already processed before the cancellation request.
6. Processing Fees
In cases where a refund is approved, Savera Charitable Foundation reserves the right to deduct any processing fees charged by the payment gateway or financial institution. These fees are non-refundable and will be subtracted from the refunded amount.
7. Compliance with Payment Gateway Guidelines
We ensure that all refunds are processed in compliance with the guidelines and regulations of our payment gateway service provider. All payments are handled securely, and refunds are subject to the terms set by the payment provider, including any applicable transaction fees or time limits.
8. Security
To protect against fraud, we will verify the authenticity of each refund request and ensure it meets the criteria outlined above. Any attempts to abuse the refund policy may result in the donor being prohibited from making future donations.
9. Contact Information
For any questions or concerns related to refunds, please contact us:
- Email: info@saverafoundation.org
- Phone: [Insert Contact Number]
- Office Address: [Insert Office Address]
Savera Charitable Foundation reserves the right to amend this Refund Policy at any time, without prior notice. All refunds are issued at the sole discretion of the Foundation.